Shipping policy

Shipping Policy

Last Updated: July 30, 2026

At Alevia US, we strive to process and deliver your order as quickly and efficiently as possible. This Shipping Policy explains our processing times, estimated delivery timeframes, shipping responsibilities, and other important shipping information.

By placing an order through https://alevia-us.shop, you agree to this Shipping Policy.

1. Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high order volume, holidays, or promotional events, processing times may be extended.

2. Estimated Delivery Times

Once your order has been shipped, estimated delivery times are generally:

United States

3–5 Business Days

International Orders

10–14 Business Days

Please note that these delivery estimates are not guaranteed.

Delivery times may vary due to:

  • Weather conditions
  • Customs inspections
  • Carrier delays
  • High shipping volumes
  • Public holidays
  • Force majeure events
  • Other circumstances beyond our control

3. Shipping Confirmation

Once your order has shipped, you will receive a confirmation email containing tracking information, when available.

Tracking updates are provided directly by the shipping carrier and may take up to 48 hours to appear.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for delays, failed deliveries, or additional shipping costs resulting from:

  • Incorrect addresses
  • Missing apartment numbers
  • Invalid postal codes
  • Incomplete recipient information

If you notice an error in your shipping address, please contact us immediately.

Address changes cannot be guaranteed once an order has entered processing.

5. Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend that you:

  • Verify the shipping address.
  • Check with household members or neighbors.
  • Contact the shipping carrier.
  • Wait at least 24 hours, as some carriers mark packages as delivered before final delivery.

If you still cannot locate your package, please contact us and we will assist you in investigating the issue.

6. Damaged Packages

If your order arrives damaged, please contact us within a reasonable time after delivery.

Include:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping package
  • Photos of the shipping label (if possible)

Our support team will review the claim and determine the appropriate resolution.

7. Customs, Duties & Taxes

International shipments may be subject to:

  • Import duties
  • Customs fees
  • Local taxes
  • Government charges

These charges are determined by your country's customs authority and are the responsibility of the customer unless otherwise stated during checkout.

Customs clearance procedures may extend delivery times.

8. Shipping Delays

Although we make every effort to deliver orders within the estimated timeframe, we cannot guarantee delivery dates.

We are not responsible for shipping delays caused by:

  • Shipping carriers
  • Customs authorities
  • Severe weather
  • Natural disasters
  • Government actions
  • Labor disputes
  • Transportation disruptions
  • Other events outside our reasonable control

9. Subscription Orders

Customers enrolled in subscription services will have recurring orders shipped according to the selected delivery frequency.

Subscription orders generally follow the same processing and shipping timelines as standard orders.

Subscription modifications or cancellations should be requested at least 24 hours before the next scheduled billing date.

10. Incorrect or Undeliverable Addresses

If an order is returned to us because the shipping address provided was incorrect or incomplete, additional shipping charges may apply before the order can be reshipped.

If the package cannot be delivered due to customer-provided information, any refund issued may exclude the original shipping costs.

11. Delivery Responsibility

Ownership and responsibility for products transfer to the customer once the package has been delivered to the shipping carrier, subject to applicable consumer protection laws.

If a shipment is delayed or lost, we will work with the carrier to assist in resolving the issue.

12. Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Website: https://alevia-us.shop

Email: contact@alevia-us.shop