Refund policy
Refund Policy
Last Updated: July 30, 2026
At Alevia US, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible for a refund under the terms outlined below.
By placing an order through https://alevia-us.shop, you agree to this Refund Policy.
1. 90-Day Money-Back Guarantee
We offer a 90-Day Money-Back Guarantee on eligible purchases made directly through our website.
To qualify:
- Your refund request must be submitted within 90 days of the confirmed delivery date.
- The product must have been purchased directly from https://alevia-us.shop.
- You must contact our support team before returning any item.
Requests submitted after the 90-day period are not eligible for a refund.
2. How to Request a Refund
To begin a refund request, please contact us at:
Email: contact@alevia-us.shop
Please include:
- Your full name
- Order number
- Email used for the purchase
- Reason for your request
Our support team will review your request and provide further instructions if additional information or a return is required.
3. Return Requirements
Depending on the circumstances, we may request that the product be returned before issuing a refund.
If a return is required:
- The item must be sent to the return address provided by our support team.
- Products should be returned in their original packaging whenever possible.
- Do not send any products without receiving return instructions from us.
For damaged or defective items, we may request photographs instead of requiring the product to be returned.
4. Refund Processing
Once your refund has been approved:
- Refunds are issued to the original payment method used for the purchase.
- Processing generally takes up to 15 business days.
- Your bank or payment provider may require additional time before the funds appear in your account.
Processing times vary depending on your financial institution.
5. Shipping Costs
Original shipping charges are generally non-refundable, unless:
- The wrong product was delivered.
- The product arrived damaged.
- The product arrived defective.
- Applicable law requires otherwise.
6. Damaged or Incorrect Orders
If your order arrives:
- Damaged
- Defective
- Incomplete
- Incorrect
Please contact us as soon as possible at:
Include photographs of:
- The product
- Packaging
- Shipping label (if applicable)
After review, we may provide:
- A replacement
- A refund
- Another appropriate resolution
7. Order Cancellations
Orders begin processing shortly after they are placed.
Because of this, cancellation requests cannot always be accommodated.
If your order has already entered fulfillment or has been shipped, it may no longer be eligible for cancellation.
8. Non-Refundable Situations
Refunds may be denied if:
- The request is submitted after 90 days.
- Fraudulent activity is suspected.
- The purchase violates our Terms of Service.
- Required information is not provided.
- The customer abuses our refund policy through excessive refund requests.
We reserve the right to refuse refund requests that appear fraudulent or abusive.
9. Subscription Orders
If you purchased through a subscription:
- Future renewals may be canceled at any time.
- Cancellation requests must be made at least 24 hours before the next billing date.
- Subscription renewals already processed cannot be canceled retroactively.
More information is available in our Subscription Policy.
10. Chargebacks
If you experience an issue with your order, we encourage you to contact us before initiating a chargeback with your payment provider.
Most issues can be resolved quickly through our customer support team.
Fraudulent or abusive chargebacks may result in restrictions on future purchases.
11. Limitation
This Refund Policy does not affect any mandatory consumer rights granted under applicable law.
Where local laws provide additional rights, those rights will prevail.
12. Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Website: https://alevia-us.shop
Email: contact@alevia-us.shop