Privacy policy

Privacy Policy

Last Updated: July 30, 2026

Welcome to Alevia US ("Company," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit https://alevia-us.shop (the "Site"), purchase our products, subscribe to our services, or otherwise interact with our website.

By using our Services, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

Information You Provide

When placing an order, creating an account, subscribing to emails, or contacting customer support, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Payment information
  • Order history
  • Customer support communications
  • Any other information you voluntarily provide

Payment information is securely processed by our payment providers. We do not store complete payment card information on our own servers.

Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Language settings
  • Time zone
  • Referral URLs
  • Pages viewed
  • Products viewed
  • Shopping cart activity
  • Purchase history
  • Website interactions

This information helps us improve website performance, security, and customer experience.

2. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Keep items in your shopping cart
  • Authenticate your account
  • Analyze website traffic
  • Improve website functionality
  • Measure marketing performance
  • Personalize advertising

Most browsers allow you to manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Deliver purchased products
  • Process payments
  • Verify transactions
  • Prevent fraud
  • Respond to customer inquiries
  • Provide customer support
  • Improve our products and services
  • Personalize your shopping experience
  • Send order confirmations and shipping updates
  • Send promotional communications when you have opted in
  • Comply with legal obligations
  • Enforce our Terms of Service

4. Marketing Communications

If you subscribe to our marketing communications, we may send:

  • Product announcements
  • Promotional offers
  • Discounts
  • Company news
  • Educational content

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every email.

You may still receive transactional emails related to your purchases.

5. Sharing Your Information

We do not sell your personal information.

However, we may share information with trusted third-party service providers when necessary to operate our business, including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Fulfillment partners
  • Analytics providers
  • Marketing platforms
  • Fraud prevention providers
  • Customer support providers
  • Cloud hosting providers

We may also disclose information if required by law or to protect our legal rights.

6. Shopify

Our store is hosted by Shopify Inc.

Shopify provides the online e-commerce platform that allows us to sell our products and services.

Your information may be stored through Shopify's secure servers, databases, and applications.

For more information, please review Shopify's Privacy Policy.

7. Analytics and Advertising

We may use third-party analytics and advertising tools, including services such as:

  • Google Analytics
  • Meta Pixel
  • TikTok Pixel
  • Pinterest Tag
  • Microsoft Clarity

These services help us understand customer behavior, improve advertising campaigns, and optimize our website.

These providers may collect information through cookies or similar technologies.

8. Fraud Prevention

To protect both our customers and our business, we may monitor transactions and website activity to identify suspicious or fraudulent behavior.

Orders identified as high risk may require additional verification or may be canceled.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions
  • Provide customer support
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymized.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence.

Whenever such transfers occur, we implement appropriate safeguards to protect your information in accordance with applicable privacy laws.

11. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete certain personal information
  • Restrict processing
  • Object to certain processing activities
  • Request data portability
  • Withdraw consent where applicable

To exercise your rights, please contact us using the information below.

12. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we learn that a child has submitted personal information, we will delete it promptly.

13. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

While we take appropriate security measures, no method of internet transmission or electronic storage is completely secure.

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We encourage you to review the privacy policies of any third-party sites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will become effective immediately upon publication on this page.

Your continued use of our Services after changes are posted constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

Website: https://alevia-us.shop

Email: contact@alevia-us.shop